Delete Your Data

Glowreef: Cozy Aquarium · Veery Games · Last updated: 2026-10-01

You can delete your Glowreef account and game data in the app or request deletion by email. This includes guest reefs and reefs linked to Play Games, Google or Apple sign-in. The privacy policy explains what we collect.

Delete from the app

1. Connect to the internet and open Settings → YOUR DATA → Delete account and data. Sign in first if the reef is linked to that account.
2. Tap Show me exactly what goes. Review the server's list of data to remove and records to keep.
3. Tap Yes, delete it all to confirm. After the server confirms the account deletion, the app clears the reef on that device and restarts.

Deletion is permanent. Deletion disables the account and removes its active data; cleanup across stores may need additional attempts if a service is unavailable. If the connection fails after confirmation, the request may already have reached the server: retry or contact support to check the request's status. A connection error alone does not establish whether deletion happened.

Request deletion by email

1. Email support@veerygames.com with the subject Delete my Glowreef data.
2. If you can open the app, include the Support code shown under Settings → BUILD, beside the Version section. It helps us locate the reef; it is not, by itself, proof that you own the account.
3. If the app or device is unavailable, say so. Tell us whether you used Play Games, Google or Apple sign-in. We will help identify the account and may ask you to verify ownership before removing it.

You do not need to reinstall the app to send a request. We process verified deletion requests within 30 days and confirm by email. This is how quickly we handle your request, not how long each kind of record is stored; see below. We never need your Google or Apple password, authentication token or payment-card details. Our account record does not store a full email address for lookup, so an email address alone may not identify your reef.

What is removed

• The account is disabled; the active account and links between it and its installations are removed.
• Saved reef progress, residents, eggs, inventory and larder contents.
• Game balances, transaction history and reward/claim records, except the limited purchase safeguards below.
• Associated gameplay events, per-player milestones, error reports and account-linked operational notes and in-game support reports in our game stores.

What remains

• Deletion record: a minimal record with a subject identifier, dates and completion status, kept without a fixed expiry to prevent deleted progress being restored and to finish cleanup. While cleanup is pending it can also contain linked identifiers and outstanding work.
• Deletion-journal purchase links: links from the deletion journal to purchase safeguards are scheduled for removal 120 days after the deletion request.
• Limited purchase safeguards: separate records keyed by a hash of the store token and containing product, status and dates, kept without a fixed expiry for refund handling and duplicate-claim prevention. The direct owner information is removed from those safeguards.
• Application backups and operational reports: existing scheduled application backup copies expire eight days after each copy is written; daily operational reports, which can include sampled error details, expire after 90 days. They remain until their own retention periods expire.
• Identifier-free counts: counts that contain no player identifier can remain.

The retained records do not let you resume a deleted reef. We do not describe these retained records as anonymous. Device backups, provider-managed logs and support-email records are separate; contact us about any support email correspondence associated with your request.

Devices, purchases and Google

In-app deletion clears the reef on that device after confirmation. Other devices may retain a local copy; you can remove it with your device's Settings → Apps → Glowreef → Storage → Clear data or by uninstalling. Uninstalling alone does not delete server data.

Account deletion does not erase the stores' purchase histories, provider records or device backups. Manage connected-app permissions and device backups in your Google or Apple account settings, including Google's connected app permissions. Refund requests remain subject to Google Play's process and your applicable rights.