Privacy Policy

Glowreef: Cozy Aquarium · Veery Games · Last updated: 2026-10-01

This policy explains what information Glowreef collects when you play, sign in, make a purchase or contact us, why, how long we keep it, and how to delete it.

Information we use

• Your reef and progress. The game keeps a save on your device and sends your game state to our servers: your residents and the names you give them, currencies, inventory, progress, rewards and claims. We use it to run the game, keep your progress safe, sync it and check rewards and purchases.
• Player and account identifiers and sign-in. A player code identifies your installation. When you sign in, we use the sign-in provider's identity information to link your reef to an account. These identifiers are linked to your game activity; they are not anonymous statistics. You can play without signing in. On Android, Play Games may sign you in automatically. We receive its player ID and gamer name. Google sign-in can also supply an email address as part of authentication; our game account record keeps the email domain rather than the full address. With Sign in with Apple, we receive an identity token and use its app-specific identifier to recognize your account. Our account record can keep the email domain when Apple supplies an address. The current game client does not send Apple's returned name to our game server. We do not receive your Google or Apple password.
• Gameplay, performance and support. We collect gameplay events, such as tutorial progress, features used, purchases and session-length ranges, together with your player code and game version. We use these first-party analytics to understand and improve the game. Performance information can include startup timing, screen dimensions and display/rendering characteristics. Error reports can include messages, stack traces, technical details, a coarse device class, game version and player code. If you send an in-game report, we receive the text, a support code linked to your reef, game/build information, the game day and browser/device software information. The in-game form does not upload attachments. If you email support, we receive your email address, message and any attachments you choose to send. We use them to answer you and check requests about your account. Please do not send passwords or card details.
• Connection information and purchases. Our hosting and network providers process connection information, including IP addresses, to deliver and protect the service. Our game service also uses a hashed IP-based bucket for short-term abuse limits; the default bucket expires after about 61 minutes. Provider-managed logs have separate retention rules. On Android, Google Play handles payment. We receive purchase tokens and product information and obtain transaction details such as order identifiers, quantity, purchase status and account-binding information to verify purchases, deliver them, prevent duplicate claims and handle refunds. We do not receive your card number or bank-account details. In-app purchases are not available in the first iPhone and iPad release.

Services that process information

Cloudflare hosts our game servers, databases and downloads. Google provides Play Games sign-in, Google sign-in and Google Play purchases. Apple provides Sign in with Apple. Each handles only what its service needs, under its own privacy policy: Cloudflare, Google and Apple.

We do not sell your data. We show no third-party ads, use no advertising identifier and do not track you across other apps or websites. Nothing is published as a public player profile.

How long information stays

• We keep active save, account and per-player milestone records while your reef exists, until deletion.
• The live gameplay-event store keeps a 14-day window subject to a size limit; daily player-presence records cover the current day and the previous 35 days. Longer event history is scheduled for removal after 180 days.
• Raw error reports are scheduled for pruning after 21 days and can be removed sooner by the size limit.
• Account-linked operational notes expire after 30 days.
• In-game reports expire after 90 days.
• Daily operational reports, which can include sampled error details, expire after 90 days.
• Our scheduled application backup copies expire eight days after each copy is written.
• Counts that contain no player identifier can remain longer.

These are separate from device backups, provider-managed logs and support-email records; contact us about their retention or deletion. A service interruption can delay scheduled cleanup.

Deleting your data

Open Settings → YOUR DATA → Delete account and data, review the summary and confirm. Sign in first if the reef is linked to that account. You can also request deletion at support@veerygames.com; deletion instructions are available at https://glowreef.games/delete-data. Deletion disables the account and removes its active saved progress, inventory, balances, claims and associated activity, error and support records. Cleanup across stores may need additional attempts if a service is unavailable. If the connection fails after confirmation, retry or contact support to check the request's status.

We keep a minimal deletion record with a subject identifier, dates and completion status to prevent deleted progress being restored and to finish cleanup. This record has no fixed expiry. While cleanup is pending it can also contain linked identifiers and outstanding work. Links from the deletion journal to purchase safeguards are scheduled for removal 120 days after the deletion request. Separate limited purchase safeguards—keyed by a hash of the store token and containing product, status and dates—remain without a fixed expiry for refund handling and duplicate-claim prevention. The direct owner information is removed from those safeguards. We do not describe these retained records as anonymous. Existing application backup copies and operational reports remain until their own retention periods expire; identifier-free counts can also remain.

After deletion confirmation, the app clears the reef on that device. Other devices can still hold local copies. Uninstalling alone does not delete server data. Account deletion does not erase the stores' purchase histories, provider records or device backups. Manage connected-app permissions and device backups in your Google or Apple account settings, including Google's connected app permissions. Contact support about access, correction or deletion requests concerning information outside the game stores.

Age and privacy requests

Glowreef is for players aged 13 and over. If you think a child has given us information, contact us and we will remove it. To ask about access, correction or deletion of your information, email support@veerygames.com.

Changes and contact

We will post any update here with a new date. Glowreef is published under the name Veery Games by Ziv Shay, an individual developer, Yona Wallach 18, Hod Hasharon, Israel. Contact: support@veerygames.com. We reply within 3 business days.